1. Service Overview

The DORA CU Compliance Community (“the Service”) is provided by Cyber Risk International Limited (“CRI”) to support credit unions in meeting their obligations under the EU Digital Operational Resilience Act (DORA).

The Service provides access to CRI’s CyberPrism CU Platform and related tools to help credit unions assess, plan, and manage their journey towards DORA compliance through a guided, community-based model.

The Service is designed to empower credit unions to self-manage compliance. It offers guidance, templates, and shared learning opportunities, not direct implementation or consultancy.

2. What’s Included

Subscribers receive:

• Access to the CyberPrism CU Platform, including:

  • DORA compliance dashboards

  • Built-in tools to generate template policies and guidance materials

  • Access to CU Advisor and CBI Advisor tools (available 24/7)

• Monthly group advisory sessions hosted by CRI experts

• AI-powered support and ticketing helpdesk

• Email support for service-related queries

• Educational discounts on relevant CRI Partner (ICTTF) certification courses

• Access to the community forum and shared resources

3. Support Channels and Operating Hours

Support is available via:

• The online helpdesk and AI assistant within the CyberPrism CU Platform

• Email support at: [email protected]

• Monthly group advisory sessions

There is no telephone or one-to-one advisory support included in the base subscription.

Support operates during Monday to Friday, 9:00am–5:00pm (Irish time), excluding Irish public and bank holidays.
Typical response time: within two working days.

4. What’s Not Included

The following activities are outside the scope of the base Service and may be provided under a separate paid engagement:

• One-to-one advisory consultations, workshops, or bespoke advisory

• Policy writing, editing, or document completion

• Implementation or testing of controls

• Third-party risk assessments or audits

• Acting as an outsourced compliance officer

These services may be delivered by CRI’s Elite Advisors and are quoted in advance.

5. Optional Add-On Services

CRI offers a full suite of optional professional services, including:

• Private advisory and board workshops

• Tailored DORA or ICT resilience assessments

• Third-party risk and outsourcing reviews

• Additional CyberPrism Assessment Scope Licenses

All such services:

• Are available upon request,

• Are separately priced, and

• May be contracted directly between CRI and the credit union, even if the core subscription was purchased through a partner.

6. Subscription, Renewal, and Payment

• The Service is billed annually in advance.

• Service access begins once payment is received by CRI or its authorised partner.

• Subscriptions automatically renew each year with a 10% uplift, unless written notice of cancellation is received at least 30 days before the renewal date.

• All prices are quoted excluding VAT.

• Subscriptions purchased via an approved third-party partner (e.g., the Irish League of Credit Unions) remain subject to these Terms.

7. Client Responsibilities

Subscribers acknowledge and agree that:

• CRI provides tools and guidance but does not assume responsibility for compliance outcomes.

• Each credit union remains fully responsible for its own compliance with DORA and related regulations.

• All information entered into the CyberPrism CU Platform must be accurate and up to date.

• Platform content, templates, and guidance are general in nature and do not constitute legal or regulatory advice.

8. Intellectual Property

All content, tools, and materials provided via the CyberPrism CU Platform remain the intellectual property of CRI.
Subscribers are granted a non-exclusive, non-transferable licence for internal use during their active subscription.

9. Confidentiality

CRI treats all credit union data as confidential and only uses it for service delivery and improvement purposes.
CRI complies with all applicable data protection and privacy laws.

10. Suspension or Termination

CRI reserves the right to suspend or terminate access if:

• Payment is not received, or

• There is a material breach of these Terms.

Refunds are not available for unused portions of a subscription term.

11. Governing Law

These Terms are governed by the laws of Ireland.
Any disputes will be subject to the exclusive jurisdiction of the Irish courts.

12. Contact

For any questions or service enquiries:
📧 [email protected]
🌐 www.cri.ie